September 19, 2018

Frequently Asked Questions

QUESTION: How do I know if Mobile Access Games can come to my house?
ANSWER: Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill, we can come. Otherwise, you can divert us to a nearby park, church or parking lot! We need up to 70 feet of cleared space (as flat as possible). Most often times we will not be able to pull into your driveway and will remain on the street in front of your home.

QUESTION: Will the kids know what to do?
ANSWER: We bring our Game Coach so there’s no doubt! They help the kids along, inspires and instructs. We make sure it’s the party of the year! Kids under 5 should be accompanied by an adult while inside the game truck. Any damages to game systems is the responsibility of the party host.

QUESTION: Should I be concerned about the types of games for kids?
ANSWER: Simply let the Game Coach know your concerns and we will address them on an individual basis and will make inappropriate games unavailable.

QUESTION: Is there an extra charge to use your outside gaming, like your competitors?
ANSWER: No, there is not an extra charge. Our outdoor gaming stations are included with all of our video game parties, weather permitting.  There is an additional charge for the VR system which can be used by gamers age 12 and up only. No exceptions.

QUESTION: What about bad weather?
ANSWER: We come rain, shine, chilly days or nights or over 100 degrees — we are climate controlled! As long as it is safe for us to drive. We will not park on wet grass even if you ask us to.

QUESTION: What time should I make the party?
ANSWER: We suggest that you tell your guests that the party is one hour or half-hour before our arrival time — that way they eat first and they all see the grand arrival of our mobile video game theater! Please keep the area where the game truck should park clear of all cars 30 minutes prior to your event.

QUESTION: What time will you arrive?
ANSWER: We will arrive approximately 20 – 30 minutes prior in order to set-up and rest assured, our door will be open for your guests by the start of your party time! Please help us by making sure to have a clear lane of travel for parking. If we are unable to park because of guests cars or other obstruction, we will not issue a refund. It is the sole responsibility of the host to ensure clearance for parking 30 minutes prior to the start of your party.

QUESTION: Do I request certain games?
ANSWER: There is a field for you to request certain games on the booking page, but there’s really no need. We always bring our full game library to every event and your Game Coach will listen to, make suggestions and evaluate your needs to make your event successful. You may bring and play your own games, but do so at your own risk.

QUESTION: Do I have to pay for the party in advance?
ANSWER: Our reservations go quickly. In order to reserve your date, once confirmed, you must pay online. For non-profit/civic entities who must pay in a different manner (purchase order, etc.) please contact us.

QUESTION: What type of Fundraising can we do with a mobile game theater?
ANSWER: We can set up tournament-style or general-style gaming to help raise money for an event or simply to just have fun with a large group of people.

QUESTION: Where can I view your official policies?
ANSWER: You can view them here.

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